1.  TERMS OF USE AND ACCEPTANCE

    By engaging our services or shopping at this web site, My Watch Merchant, you accept the following terms and conditions. Please read them carefully. By accessing this website, you agree to abide by the terms and conditions below. The company reserves the sole right to modify these terms and conditions at its discretion. The company will notify any such alteration and amends made via website. If these terms and conditions are not agreeable to you, we suggest you not to access this website or engage in our services.

    Irrespective of whether you are a customer or a visitor, it is suggested that you read through terms and conditions carefully before utilizing our services. Kindly save the terms and conditions for records in future if the need arises. By accessing, browsing and using this website, you agree and acknowledge that you will not use any images, content and data present on this website for personal use. Any usage data present on the website by anyone other than the company is illegal. You acknowledge and completely agree that the website may monitor, track and record its users. As such, you explicitly consent to such monitoring, tracking and recording.

    You are responsible for being familiar with the current version of these 'Terms and Conditions' posted on the website during each session. By the continued accessing of this website or the services, you implicitly agree to be bound by the revised terms and conditions

  2.  DESCRIPTION OF SERVICE

    The services information displayed on the Website is subject to the terms and conditions as detailed in this agreement. We provide every service as mentioned to the best of our skills and base it on the dept of our knowledge. Any exception is at the sole discretion of the company which cannot be disputed by you. The warranties and refunds are listed separately and to know more you can access it here.

  3.  YOUR OBLIGATION AND COVENANTS TOWARDS THE SERVICE

    In addition to your other agreements in this document, by availing our services, you acknowledge and agree that:

    • In case of non-delivery or wrong delivery of the package by the company due to misinformation on your end, the re-delivery cost in addition to the initial cost will be billed to you.
    • All information provided by you including are yours and authentic and there is no falsification or deceitful act from your end;
    • Checking all the information, terms and conditions and rules on refund and repairs is your responsibility before utilizing our services.

  4.  ORDER FOR AND SUPPLY OF PRODUCTS

    • Any external parts that need to be ordered from vendors will be charged to you.
    • The Company will use its best efforts to ensure that only quality materials and parts are used to repair your watches.

  5.  PRICING AND PAYMENT

    • The prices for repairs will be quoted to you before the work commences are bound by these terms. All prices are in Indian rupees. The prices are subject to change at the Company's discretion.
    • The Company will use ensure that in case of changes in final prices, the customer will be informed well in advance. However, in case of any discrepancy, the Company's decision will be final.
    • You will be notified if there has been any fault in quotes.
    • These are the forms of payment we accept:
      • Online payment via credit card, debit card, net banking
      • Cash deposit on our bank account or stores
    • You agree, understand, confirm and state that the card details/ Online transaction detail provided by you for transactions on the website will be correct, accurate, and is owned by you.
    • We are not liable for any online transaction frauds. Any faults unless proven otherwise shall be exclusively on the User.

  6.  REGISTRATION AND USE

    You understand and agree that that login and registration requires your details and these might be stored by the website for use by the company. You may inform us if you do not wish for these details to be stored. All correspondence sent to you will be through the email we have on record for you. Or via sms, push notification or other means of electronic communication.

    We shall follow all the security protocols to ensure your data is safe.

  7.  LEGAL USES

    All the services offered on this website belong to the company and are not transferable by you to any other person or entity. Your access and use of the services are to be only for legal and lawful purposes.

    You further accept and state that by using the services, you are not impersonating or misrepresenting any person or entity. All services availed of are for yourself and if you are representing individual/s, company/ies, third parties or any entities, you understand and accept that you are authorized to represent such individual/s, company/ies, third parties or any entities. Itwill be your sole responsibility if you are representing a person or entity. Company takes no responsibility.

    Any changes in your registration information must be accordingly updated by You.

  8.  COMMUNICATION

    We may send you communications which may be in form of calls, push notifications, emails, SMS, etc. These alerts and communication will be sent automatically sent to you once the service is availed. You will be periodically contacted for marketing activities. You can opt to have such communication withheld. Changes to your means of communication will have to be provided by you. The company is in no way responsible for such updating.

  9.  RIGHTS GRANTED BY YOU

    You are providing your personal data and communication and expressly the license and right to utilize the same for and on your behalf in order to provide the services.

  10.  INTELLECTUAL PROPERTY

    You accept and agree that any content, image, text, services mentioned, graphics and look and feel of this website, including its notices, software and other material belong only to the company. We hold the copyrights, trademarks, service marks, patents or other proprietary rights.

    All trademarks, logos, and brand names are the property of their respective owners. All company, product, and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement .

    You agree and accept not to use, any part of this website and its content for personal and professional benefit in any shape or form. Any work based on this website will be considered an infringement of copyrights. No one except the owners of the company and the company, itself has the right to use all parts of the website. Any reproduction, use, resale or logos, colors, software, content m images, or anything that bears resemblance to the website will be considered an infringement of copyrights under Indian and international laws.

  11.  DISCLAIMER

    All information provided on this website has been provided by My Watch Merchant. We hold rights to change content, images, graphics provide on the website. We do not endorse the products we repair, nor do we endorse the spare parts suppliers, vendors, or other merchants whose services and products we use. We do not take any guarantee for their product. Our warranties and refund policies are separate.

  12.  JURISDICTION

    This company is based in Mumbai, Maharashtra, India. We provide services all over If you use our services from other locations, the local laws still apply. This agreement shall be treated as though it were executed and performed in Maharashtra, India and shall be administered by and interpreted in accord with the local domestic laws of India. Any legal proceedings arising out of or in connection with this agreement shall be directed to Maharashtra, India. The courts in Maharashtra shall have the sole jurisdiction regarding the subject matter of this agreement.

  13. TERMS AND CONDITIONS FOR WATCH REPAIRS

      • The repair process commences on receiving your authorization to do so. Canceling the order to repair once the work begins is not possible.
      • Restoring your watch to pristine condition takes time and effort on our part. We will try our best to contact you to have your invoice paid and receive payment. We will contact by phone, mail and try to get in touch with you through our team. In case of nonpayment, after a stipulated period of time, we will forfeit the watch and use it for parts to recoup our time and expense.
      • My Watch Merchant is not accountable for watches that have been left with us for over a year.
      • In case you do not wish to continue with the repair and do not wish to pay for the delivery charges we will hold on to your watch for a year.
      • Estimates given in person, on the website, over the phone or via email, are subject to changes after a physical examination of the watch. There may be issues with the watch that were not discussed or noticeable at the time an estimate is given.
      • In rare cases, the watch may display any issues than the ones estimates were provided for, when in our possession. In this case we will hold on the repairs and provide you an updated estimate.
      • Any damage, failure to function and issues with the watches before they are delivered to us is your accountability. You are answerable for any harm or damage to the product during transit if you are the one delivering the product.
      • After My Watch Merchant receives the item, the risk of loss transfers or damage to us.
      • When a package containing the product to be serviced is signed for and examined, it is considered a receipt of a watch.
      • To collect your watch, you must show the evidence of purchase, proof of delivery in case of a claim with the shipping company.
      • My watch Merchant is not accountable for receiving insurance compensation if you do not have acceptable paperwork. We are also not responsible for any defect or damage that occurs during the shipping or delivery process. We are "shipper" only in name in order to accelerate and enable the shipping process.
      • My watch merchant does not ensure that the watch will be repaired. Our initial examination will help us understand the cost, parts needed, time and whether or not the watch is repairable.
      • Please be aware that repairs of certain watches may exceed their buying cost.
      • My watch merchant does not commit to a certain time that will take to fix your watch. We can give you a tentative date as there are various factors such that affect watch repairs. For eg availability of parts, suppliers etc.
      • We are not responsible for delays in shipping on behalf of suppliers who provide the parts.
      • My watch merchant is not liable for the following:
        • Deliveries that failed because the receiver is not present at the address to receive the package,

      Delays in delivery due contracted delivery service.